Certified

Zendesk Advanced Partner

Scalable AI-first Zendesk systems

Scalable AI-first Zendesk systems

Scalable AI-first Zendesk systems

We make your CS team more productive, your customers happier, and automate your support workflows.

Our Services

Our Services

Book Zendesk consulting

Book Zendesk consulting

Recommended by

80+ companies

Does this sound familiar?

Does this sound familiar?

Does this sound familiar?

The Zendesk setup is significantly more complex than expected.

The Zendesk setup is significantly more complex than expected.

Zendesk Support doesn't really get you anywhere.

Zendesk Support doesn't really get you anywhere.

No Zendesk AP and a full-time Zendesk admin is too expensive.

No Zendesk AP and a full-time Zendesk admin is too expensive.

You are using Zendesk, but you know it is only a fraction of its features.

You are using Zendesk, but you know it is only a fraction of its features.

Services


Services

Your Zendesk, as it should be.

Your Zendesk, as it should be.

Your Zendesk, as it should be.

Zendesk implementation

Set up according to best practices from day one. Clean setup, correct configuration, no months of back and forth.

Set up according to best practices from day one. Clean setup, correct configuration, no months of back and forth.

Zendesk Optimization

We analyze your existing setup, identify the biggest levers, unused features, and excessive license costs.

We analyze your existing setup, identify the biggest levers, unused features, and excessive license costs.

Integrations

We connect Zendesk with your systems. Centralized customer view, no data silos.

We connect Zendesk with your systems. Centralized customer view, no data silos.

AI implementation

AI made for people. Automation that eases the burden, without your customers feeling like they are talking to a machine.

AI made for people. Automation that eases the burden, without your customers feeling like they are talking to a machine.

Trainings

Zendesk is only as good as the people behind it. We train your team in a practical way so that everyone works securely and efficiently.

Zendesk is only as good as the people behind it. We train your team in a practical way so that everyone works securely and efficiently.

Ongoing support

A direct contact person who knows your setup and is quickly on hand.

A direct contact person who knows your setup and is quickly on hand.

Process

How to use Zendesk efficiently in 4 steps

  1. Zendesk Consulting

30 minutes. We analyze your status quo and you will receive a concrete offer on the very same day.

  1. Design

Workflow design before configuration, so that Zendesk truly fits your processes. Go-live in 2-4 weeks.

  1. Handover

Documentation, team training, and hypercare immediately after go-live, ensuring a smooth start.

  1. Support

Slack channel, monthly calls, dedicated contact person. Zendesk grows with your business.

Book Zendesk consulting

Book Zendesk consulting

Testimonials

What our customers are saying

"The Sevenflow team has mastered every facet of the platform and was able to pass on their extensive knowledge in a comprehensible and targeted manner. With a clearly defined roadmap, precise timelines, and practical training, they gave us a feeling of absolute security. The collaboration was of invaluable worth to us, and we recommend them without reservation."

Christian van Burgeler
Head of Customer Service @ InnoNature

"The Sevenflow team has mastered every facet of the platform and was able to pass on their extensive knowledge in an understandable and targeted manner. With a clearly defined roadmap, precise timelines, and practical training, they gave us a feeling of absolute security. We recommend them without reservation."

Christian van Burgeler
Head of Customer Service @ InnoNature

"The Sevenflow team has mastered every facet of the platform and was able to pass on their extensive knowledge in a comprehensible and targeted manner. With a clearly defined roadmap, precise timelines, and practical training, they gave us a feeling of absolute security. The collaboration was of invaluable worth to us, and we recommend them without reservation."

Christian van Burgeler
Head of Customer Service @ InnoNature

+24%

CSAT (Kundenzufriedenheit)

+41%

Automatisierungsrate

"A clear recommendation in the area of Zendesk optimization. Regular analyses of optimization needs, concrete proposals for improving functions and increasing agent productivity."

Andre Futschik
Managing Director @ Love & Faith

"Through this collaboration, we managed to unlock the full potential of Zendesk. The broad expertise enabled us to make strategic decisions and, following general improvements, customize our system to our specific use case."

Jürgen Baltres
IT Project Manager @ Spized

-22%

Average Handling Time (AHT)

About Us

Your Zendesk Support and Sparring Partner

35+

Zendesk Certifications

Zendesk Certifications

120+

Zendesk Projects

Zendesk Projects

8+ Jahre
8+

Experience

Years of experience

100%

Customer satisfaction

Customer satisfaction

Finn Deutsch

Managing Director & Zendesk Consultant

Finn Deutsch

Managing Director & Zendesk Consultant

Finn Deutsch

CEO & Zendesk Consultant

Dominik Fehres

Zendesk Consultant

Dominik Fehres

Zendesk Consultant

Dominik Fehres

Zendesk Consultant

Lorenz Ritter von Stein

CRM Consultant

Lorenz Ritter von Stein

CRM Consultant

Lorenz Ritter von Stein

CRM Consultant

Filou

Feel Good Manager

Filou

Feel Good Manager

Filou

Feel Good Manager

FAQ's

How long does a typical implementation take?

How much does a collaboration with Sevenflow cost?

We are already using Zendesk, is an audit still worth it?

Can we continue using Zendesk without you after the implementation?

Which Zendesk license do we really need?

Sevenflow GmbH

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Free

Non-binding

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